Once you’re prescribed Acthar and your doctor completes the Acthar Start Form, there are a few additional steps that need to be taken before you get your medication.

Acthar Hub

The Acthar Hub will be key in helping you get your treatment and providing you support along the way. While your Case Manager will be working to make sure the process below keeps moving, there are some things you can do to help make it move more smoothly.

Learn more about the Acthar Hub.

See how the process works

You and your doctor choose Acthar
Your doctor will send your Acthar prescription to the Acthar Hub, which is a no-cost resource that provides information about benefits, insurance coverage, and home delivery of medication. A personal Case Manager is assigned to support you throughout the process.
IMPORTANT: In order to get you Acthar, your doctor will need to download and complete the Acthar Start Form.
The Acthar Hub works with your doctor and insurance company
Your Case Manager at the Acthar Hub will work with your doctor and insurance company to determine your eligibility for coverage, and will work through any plan requirements and/or approvals. Responding to the plan requirements may take some time, but your Case Manager will help you through this process.
IMPORTANT: You may receive calls from your Case Manager to request additional information and to provide you with status updates. Be sure to answer calls from any toll-free number or blocked caller, as they may be someone contacting you regarding your prescription for Acthar.
The Acthar Hub works with your specialty pharmacy
After approval is granted, the Acthar Hub will send a confirmation and contact your doctor’s office within 2 hours. They will also send information to the specialty pharmacy and keep you and your doctor informed about your Acthar delivery.
IMPORTANT: At this time, the Acthar Hub may call you for additional information, and your specialty pharmacy will call to schedule a delivery time with you. These calls are likely to come from a toll-free number you may not recognize, so if you know your prescription is in progress, be sure you answer these calls so your medication is not delayed.
Acthar is sent to your home
Once a delivery time has been scheduled, your specialty pharmacy will ship Acthar and all the necessary supplies directly to your home.
IMPORTANT: Be sure you are available during the time you scheduled with your specialty pharmacy, so you can sign for the delivery of your medication.
No-cost injection training and nurse coaching
If you would like, the Acthar Hub will put you in touch with a licensed nurse who can help demonstrate how to properly take Acthar—at no cost to you.

Once you receive your medication and have been properly trained, you can take Acthar.